Terms & Conditions and Privacy Policy
Effective from the date of publication on this website.
Terms & Conditions
Introduction
Welcome to the website of Santosh Kumar Sarraf & Son ("Company", "we", "our", or "us").
The information provided on this website is intended for general informational purposes only. While we make every effort to ensure that the information on this website is accurate, complete, and up to date, we make no warranties or representations, express or implied, regarding the accuracy, reliability, completeness, suitability, or availability of any information, products, services, or related content available on this website.
Any reliance you place on the information provided is strictly at your own risk.
To the fullest extent permitted by law, Santosh Kumar Sarraf & Son shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of this website, including but not limited to loss of data, profits, business opportunities, or interruption of business.
We may provide links to third-party websites for your convenience. These external websites are not under our control, and we are not responsible for their content, accuracy, availability, or privacy practices. The inclusion of any third-party link does not imply our endorsement or recommendation.
Although we strive to keep the website accessible at all times, we do not guarantee uninterrupted availability and are not responsible for temporary downtime caused by maintenance, technical issues, or circumstances beyond our reasonable control.
Agreement to Terms
These Terms & Conditions constitute a legally binding agreement between you ("User", "you", or "your") and Santosh Kumar Sarraf & Son regarding your access to and use of this website and any related services provided through it.
Business Address: Santosh Kumar Sarraf & Son, City Plaza Ground Floor, Shop No. 1-2, Railway Road, Hapur, Uttar Pradesh, 245101
By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue the use of this website immediately.
We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this website. Continued use of the website after such modifications constitutes your acceptance of the revised Terms.
Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian who agrees to these Terms & Conditions on your behalf.
Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or inhibit the use of this website by any other person. You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website, servers, or databases.
- Introduce viruses, malware, or any harmful code.
- Copy, reproduce, distribute, or exploit website content without prior written permission.
- Interfere with the proper functioning or security of the website.
Products & Services
All product descriptions, pricing, availability, specifications, and other information displayed on this website are subject to change without prior notice.
We reserve the right to modify, discontinue, or limit any product or service at our sole discretion.
While we strive to display products accurately, actual product appearance, colour, size, and finish may vary slightly depending on your device or manufacturing variations.
Pricing & Payments
Where applicable:
- All prices are displayed in Indian Rupees (INR).
- Applicable taxes, shipping charges, and other fees may be charged separately unless otherwise stated.
- We reserve the right to revise pricing at any time without prior notice.
- Orders will only be processed upon successful payment confirmation.
Intellectual Property
Unless otherwise stated, all content on this website, including but not limited to logos, brand names, product images, photographs, graphics, videos, text, website design, icons, and layout, are the exclusive property of Santosh Kumar Sarraf & Son and are protected under applicable copyright, trademark, and intellectual property laws.
No material from this website may be copied, reproduced, modified, distributed, or commercially exploited without our prior written consent.
Limitation of Liability
To the maximum extent permitted by applicable law, Santosh Kumar Sarraf & Son shall not be liable for any damages arising from website interruptions, inaccurate information, technical errors, unauthorized access, data loss, cyber attacks, delays, product availability, or third-party services.
Your use of this website is entirely at your own risk.
Third-Party Links
This website may contain links to external websites operated by third parties. We do not control these websites and are not responsible for their content, products, services, privacy policies, or practices. Users access such websites entirely at their own discretion.
Privacy
Your use of this website is also governed by our Privacy Policy below. By using the website, you consent to the collection and use of your information as described there.
Termination
We reserve the right to suspend or terminate your access to this website at any time, without notice, if we believe you have violated these Terms & Conditions or applicable laws.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Hapur, Uttar Pradesh.
Contact Information
If you have any questions regarding these Terms & Conditions, you may contact us at:
Santosh Kumar Sarraf & Son
City Plaza Ground Floor, Shop No. 1-2, Railway Road, Hapur, Uttar Pradesh, 245101
Privacy Policy
1. Introduction
Welcome to Santosh Kumar Sarraf & Son ("Company", "we", "our", or "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you visit our website (https://sksandsons.com), interact with us, or use our products and services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms of this Policy, please refrain from using our website or providing your personal information.
2. Company Information
Santosh Kumar Sarraf & Son
City Plaza Ground Floor, Shop No. 1-2, Railway Road, Hapur, Uttar Pradesh, 245101
Website: https://sksandsons.com
Email: info@sksandsons.com
3. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name, mobile number, WhatsApp number, email address.
- Billing address, shipping address, city, state & PIN code.
- Order details and product preferences.
- Communication history and any information voluntarily submitted through enquiry forms or customer support.
Payment Information
Payments made on our website are processed through trusted third-party payment service providers. We do not store your credit card number, debit card number, CVV, UPI PIN, or net banking credentials. We may retain limited transaction references required for accounting, order processing, and customer support.
Automatically Collected Information
When you browse our website, we may automatically collect your IP address, browser type, device type, operating system, date & time of visit, pages viewed, referral URL, cookies, session information, and website usage statistics.
4. How We Use Your Information
Your information may be used to process and deliver orders, manage customer accounts, respond to enquiries, provide customer support, send order confirmations and delivery notifications, provide warranty or service updates, improve our website and customer experience, personalize products and recommendations, prevent fraud and unauthorized activities, maintain internal records, comply with legal and regulatory obligations, and send promotional offers, festive greetings, and product launch communications (only where permitted by applicable law or with your consent).
5. WhatsApp Communication
If you choose to communicate with us through WhatsApp or explicitly opt in to receive updates via WhatsApp, we may use your WhatsApp number to send order confirmations, delivery updates, customer support messages, appointment confirmations, jewellery consultation updates, promotional offers, festival greetings, product launch announcements, and service-related notifications.
We will never use WhatsApp communications for unlawful or unsolicited messaging. You may opt out of promotional WhatsApp communications at any time by informing us via WhatsApp or by emailing info@sksandsons.com.
6. Legal Basis for Processing
We process your personal information based on your consent, performance of a contract, compliance with legal obligations, protection of legitimate business interests, prevention of fraud and misuse, and customer relationship management.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies, including essential, functional, analytics, performance, and (where applicable) marketing cookies, to remember your preferences, improve website functionality, understand visitor behaviour, and enhance website performance. You may disable cookies through your browser settings; however, certain website features may not function properly.
8. Information Sharing
We do not sell or rent your personal information. We may share your information only with trusted third parties, including payment gateway providers, courier & logistics partners, website hosting providers, technology and cloud infrastructure providers, customer support platforms, Google Analytics, Meta Platforms (Facebook & Instagram), the WhatsApp Business Platform, government authorities where legally required, and professional advisors including legal and accounting consultants. These parties process information only for authorized business purposes and are expected to maintain appropriate confidentiality and security measures.
9. Data Security
We take reasonable technical, administrative, and physical measures to safeguard your information, including SSL encryption, secure website hosting, firewalls, restricted employee access, password protection, secure payment processing, and regular software updates. While we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to fulfil customer orders, provide after-sales support, maintain accounting and tax records, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, information is securely deleted, anonymized, or archived as required by applicable law.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of those websites before providing personal information.
12. International Data Transfers
Some of our technology partners or service providers may process information outside India. Where such transfers occur, appropriate contractual, technical, and organizational safeguards are implemented to protect your personal information in accordance with applicable laws.
13. Your Rights
Subject to applicable laws, you may request to access, correct, or update your personal information, request deletion where legally permissible, withdraw consent for marketing communications, or raise privacy-related concerns. To exercise any of these rights, please contact us using the details below.
14. Children's Privacy
Our website is intended for users aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information.
15. Compliance with Applicable Laws
We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant privacy and consumer protection laws, where applicable.
16. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. Any updates will be published on this page along with the revised effective date. Continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.
17. Contact & Grievance Officer
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
Santosh Kumar Sarraf & Son
City Plaza Ground Floor, Shop No. 1-2, Railway Road, Hapur, Uttar Pradesh, 245101
Website: https://sksandsons.com
Email: info@sksandsons.com
We will make reasonable efforts to acknowledge and address your request within applicable legal timelines.
18. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hapur, Uttar Pradesh, India.